Privacy Policy

1. Who We Are

Fibonara Retail is a mobile point-of-sale and inventory management application developed and operated by Fibonara Labs, a software company based in Zimbabwe. You can learn more about us at www.fibonaralabs.com. For all privacy-related inquiries, you may contact us using the details provided at the end of this Policy.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

• Account information: Your name, phone number, and any business name you register with us.
• Store information: Details about each store you create in the App, including store name and the names or contact details of store members you add.
• Payment information: Your EcoCash transaction confirmation (screenshot or reference number) submitted to verify subscription payments. We do not collect or store your EcoCash PIN, card details, or banking credentials.
• Business data: Product names, prices, stock quantities, cost prices, sales records, customer notes, cashier names, and any other information you enter into the App.
• Adjustment and reconciliation records: Stock adjustment entries, reasons for adjustments, and sales reconciliation figures you record in the App.
• Communications: Messages you send to us via WhatsApp or any other channel for support or payment verification purposes.

2.2 Information Collected Automatically

• Device information: Device model, operating system version, and unique device identifiers, used to troubleshoot technical issues.
• App usage data: Features accessed, frequency of use, and error logs, used to improve the App's performance and reliability.
• Usage volume data: Aggregate transaction counts and data volumes per store, used to administer our Fair Usage Policy.
• Crash reports: Diagnostic information generated when the App encounters an error.

2.3 Information We Do Not Collect

• We do not collect your customers' personal information.
• We do not access your device contacts, call logs, or SMS messages.
• We do not track your location.
• We do not collect biometric data.
• We do not collect information from children under the age of 18.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and store subscriptions.
• To verify subscription payments made via EcoCash.
• To provide, operate, and maintain the App and its features.
• To synchronise your business data across devices where applicable.
• To respond to your support requests and communications.
• To monitor usage volumes and identify accounts that exceed normal usage thresholds under our Fair Usage Policy, and to contact those accounts to discuss appropriate arrangements.
• To diagnose technical problems and improve App performance.
• To notify you of important updates, changes to this Policy, or changes to the Terms of Use.
• To detect and prevent fraudulent or unauthorised use of the App.

4. Data Storage and Security

4.1 Local Storage

Core features of the App (including sales recording, inventory management, and reports) are designed to function without an internet connection. Data generated through these features is stored locally on your device and remains accessible offline. Features that require an active internet connection include account management, store management, and certain settings. The App will also require an internet connection at least once every 7 days to validate your account and synchronise data with our servers.

4.2 Cloud Storage and Synchronisation

Your data is periodically synchronised with our secured servers whenever an internet connection is available. We use industry-standard encryption (TLS/SSL) for all data transmitted between the App and our servers. If multiple users are operating within the same store, or if you are using the App across multiple devices on the same account, data from each device is merged during synchronisation. To minimise the risk of data conflicts or discrepancies in such scenarios, we strongly recommend syncing each device as frequently as possible.

4.3 Security Measures

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and secure storage practices.

4.4 Your Responsibility

You are responsible for maintaining the security of your device and any PIN or password you set within the App. We recommend enabling the App's PIN lock feature, particularly on devices shared with store members or employees. We cannot be held responsible for unauthorised access resulting from your failure to secure your device.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating the App (such as cloud hosting providers), bound by confidentiality obligations and prohibited from using your data for their own purposes.
• Legal requirements: Where we are required by law, court order, or lawful authority (including Zimbabwean regulatory authorities) to disclose information, we will comply with such requirements.
• Protection of rights: Where disclosure is necessary to protect the rights, property, or safety of Fibonara Labs, our users, or the public.
• Business transfer: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We retain your account information and business data for as long as your account remains active and for a reasonable period thereafter in case you reactivate your subscription. If a store subscription lapses, the store will enter a 7-day grace period. After this period, the store's data will be placed in read-only mode until the subscription is renewed. If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

Data stored locally on your device persists until you uninstall the App or manually clear the App's data through your device settings. We have no control over locally stored data after account deletion.

7. Your Rights

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your account and associated personal data, subject to any legal retention obligations.
• Portability: You may export your business data (sales, inventory) in a standard format using the App's export feature.
• Objection: You may object to the processing of your personal information in circumstances where we are not required by law to process it.

To exercise any of these rights, contact us using the details in Section 11. We will respond to all valid requests within 30 days.

8. Payments and Financial Data

Fibonara Retail uses a manual payment verification process. Subscription payments are made per store via EcoCash to a designated number, and you are required to provide proof of payment (a screenshot of your EcoCash confirmation) for your store to be activated. We store this confirmation record for our accounting and dispute resolution purposes.

We do not process card payments, integrate with banking systems, or access your EcoCash account in any way. All payment transactions occur directly between you and your EcoCash provider. We are not responsible for any EcoCash transaction failures, charges, or errors.

9. Third-Party Services

The App may include links to third-party services or may use third-party tools (such as crash reporting or analytics SDKs). These third parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of any third-party services.

The App's Help and Support section may load content from external web pages. When accessing these pages, your device's internet connection is used directly, and those pages are governed by their respective privacy policies.

10. Children's Privacy

Fibonara Retail is intended for use by adults operating retail businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the App's features, or applicable laws. When we make material changes, we will notify you through the App or via WhatsApp. The updated Policy will be effective from the date stated at the top of this document. Your continued use of the App after the effective date constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: