By using the App, you represent and warrant that:
If you are using the App on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.
Fibonara Retail is a mobile point-of-sale and business management application developed by Fibonara Labs and designed for small retail businesses. Core features include inventory management, sales recording, sales reporting, stock adjustments, sales reconciliation, multi-store management, cashier tracking, and barcode scanning.
We reserve the right to modify, add, or remove features at any time. We will endeavour to notify users of significant changes through the App or via WhatsApp.
To use the App, you must register an account by providing accurate and complete information. You are responsible for:
We are not liable for any loss or damage arising from your failure to maintain the security of your account or device.
Subscriptions in Fibonara Retail are tied to individual stores, not to your account as a whole. Each store you create requires its own active subscription to access full functionality. You may create multiple stores under a single account, and each store will be subject to its own subscription and billing cycle.
The person who creates a store is the store owner and is responsible for that store's subscription payments. Store owners may add multiple store members (such as cashiers or managers) to a store at no additional charge per member. All store members operate under the store owner's subscription and are bound by these Terms. The store owner is responsible for ensuring that all store members comply with these Terms.
Each newly created store is entitled to one free trial period of 30 days, beginning on the date the store is created. During the free trial, all App features are available without requiring payment. The free trial applies once per store and cannot be transferred, extended, or applied to a store that has previously held an active subscription. At the end of the free trial period, a subscription payment is required to continue using the store's full functionality.
After the free trial period, continued access to a store's features requires a paid subscription. The current subscription fee is US$10.00 per store per month, or as otherwise stated in the App at the time of payment. We reserve the right to change subscription pricing with at least 14 days' prior notice to existing subscribers.
Payments are made via EcoCash to our designated number as displayed in the App. After completing your EcoCash transaction, you must submit your payment confirmation (screenshot) via WhatsApp or through the in-app upload feature. Your store's subscription will be activated within 24 hours of confirmation of your payment.
Your store's subscription begins on the date your payment is confirmed and verified by us. We reserve the right to withhold activation if a submitted payment confirmation cannot be verified or appears fraudulent.
Subscriptions are not automatically renewed. It is your responsibility to make timely monthly payments to maintain uninterrupted access to each store. We may send reminders but are under no obligation to do so.
If a store's subscription lapses due to non-payment, a grace period of 7 days will apply from the date the subscription expires. During this grace period, the store remains fully functional. After the 7-day grace period, the store will be placed in read-only mode: you will be able to view existing data but will not be able to record new sales, make inventory changes, or perform any write operations until the subscription is renewed. Your data will not be deleted as a result of a lapsed subscription. To restore full functionality, renew your subscription at any time by submitting a payment as described in Section 4.5.
The standard monthly subscription is designed to accommodate the needs of typical small retail businesses. We do not impose rigid transaction limits; however, we reserve the right to identify accounts whose usage volume significantly exceeds what would ordinarily be expected under a standard subscription. In such cases, we will contact the store owner directly to discuss the situation and, where appropriate, agree on a special arrangement or custom pricing plan that reflects the actual level of usage. We will always initiate this conversation before taking any action on the account. No store will be suspended or penalised solely on the basis of high usage without prior discussion and reasonable notice.
All subscription payments are non-refundable except in the following circumstances:
Refund requests must be submitted via WhatsApp with supporting evidence. Approved refunds will be processed via EcoCash within 7 business days.
If you believe a payment has not been credited to a store's account, contact us immediately with your EcoCash transaction reference number. We will investigate and respond within 3 business days.
You agree to use the App only for lawful purposes and in accordance with these Terms. You must not:
All business data you enter into the App (including product listings, sales records, inventory figures, and financial data) remains your property. We do not claim any ownership rights over your data.
By using the App, you grant us a limited, non-exclusive licence to store, process, and transmit your data solely for the purpose of providing the App's services to you. This licence terminates when you delete your account and all associated data has been removed from our systems.
You are solely responsible for the accuracy, completeness, and legality of all data you enter into the App. We do not verify, audit, or validate any business data you input. Any decisions made based on data recorded in the App are made at your own risk.
We strongly recommend that you regularly export and back up your data using the App's built-in export features. While we take reasonable precautions to prevent data loss, we cannot guarantee against data loss caused by device failure, software errors, or circumstances beyond our control.
The App, including its design, code, features, trademarks, logos, and content (excluding your data), is the exclusive property of Fibonara Labs and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to the App beyond the limited licence to use it as described herein.
You may not use the Fibonara Labs or Fibonara Retail name, logo, or branding in any way without our prior written consent.
The following core features are available without an internet connection: sales recording, inventory management, stock adjustments, sales reconciliation, and reports. Data generated while offline is stored locally on your device and synchronised with our servers the next time the App connects to the internet.
The following features require an active internet connection to function: account management, store management, subscription and payment management, and certain App settings. Attempting to access these features while offline will result in an error until connectivity is restored.
The App requires an active internet connection at least once every 7 consecutive days. If the App has not been able to connect to our servers within any 7-day period, certain features may be restricted until connectivity is restored and the App successfully checks in. This requirement exists to validate your subscription status, apply any updates, and ensure data integrity. We recommend connecting regularly to avoid any interruption.
Where multiple store members are operating within the same store simultaneously, or where you are using the App on more than one device under the same account, each device maintains its own local copy of the store's data and synchronises with our servers when connected. To minimise the risk of data conflicts, discrepancies, or overwritten records, we strongly recommend that all users and devices sync as frequently as possible. Fibonara Labs is not liable for data conflicts or losses arising from infrequent synchronisation in multi-user or multi-device scenarios.
We do not guarantee uninterrupted availability of online services. Scheduled or emergency maintenance may temporarily interrupt features that require internet connectivity. We will endeavour to provide advance notice of scheduled maintenance where possible. We are not responsible for any losses arising from App unavailability, including during periods of internet outage, server maintenance, or circumstances beyond our reasonable control.
Where the App supports multiple stores, each store is subject to its own subscription and these Terms apply to all stores managed under a single account. Store owners are responsible for ensuring that all store members who access the App comply with these Terms. Any breach of these Terms by a person using a store is deemed a breach by the store owner.
The App is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties including but not limited to:
To the fullest extent permitted by applicable law, Fibonara Labs and its operators shall not be liable for any:
In any event, our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total subscription fees paid by you in the 3 months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Fibonara Labs and its operators from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
You may stop using the App at any time. You may request deletion of your account by contacting us via WhatsApp. Termination does not entitle you to a refund of any subscription fees already paid.
We reserve the right to suspend or terminate your account or any individual store, with or without notice, if:
Upon termination, your right to use the App ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) shall survive.
We reserve the right to modify the App's features or these Terms at any time. For material changes to these Terms, we will provide at least 14 days' notice through the App or via WhatsApp. Your continued use of the App after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the App and request account deletion.
These Terms are governed by and construed in accordance with the laws of the Republic of Zimbabwe. Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, it shall be submitted to the jurisdiction of the courts of Zimbabwe.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fibonara Labs with respect to your use of the App and supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter herein.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any breach shall not be deemed a waiver of any subsequent breach of the same or any other provision.
For any questions, concerns, or notices under these Terms, please contact us: